FAQ
Tickets & Admission
Q: How do I purchase tickets?
A: The best and easiest way to get your tickets is to purchase them online through our official website. Buying online in advance is the only way to guarantee entry on the night you want to attend. A limited number of tickets may be available at the gate, but prices may be higher and we can sell out.
Q: Do I need to print my tickets?
A: Save a tree for a ghoul to hide behind! You do not need to print your tickets. We can scan the ticket's QR code directly from your smartphone at the entrance.
Q: I'm having trouble with my online tickets or didn't receive them. What should I do?
A: Not to worry. If you're experiencing any ticketing issues, please email our support team at info@raisinhellranch.com. Be sure to include the name and email address used for the purchase. This is the fastest way to resolve any problems.
Q: What is your refund policy?
A: All ticket sales are final. We do not offer refunds. Please ensure you have selected the correct date and time before completing your purchase.
Q: What if I can't make it on my scheduled date? Can I change my tickets?
A: Unfortunately, tickets are only valid for the date they were purchased for. Due to our no-refund policy, we are unable to swap ticket dates.
Q: Do you offer group discounts?
A: Yes! If you’re brave enough to bring a large group, we may have special pricing available. Please email us at info@raisinhellranch.com with your group size and desired date to inquire about group rates.
Planning Your Visit
Q: What happens if there is bad weather?
A: The safety of our guests and staff is our top priority. In the event of severe weather (such as heavy rain, high winds, or lightning) that forces us to close, your ticket will be honored on any other regular operating day during the current season. Closure announcements will be posted on our website and social media channels.
Q: Are costumes allowed?
A: Yes...but masks, accessories, or props are not allowed. This like wings, plastic props, etc are prohibited
Q: What happens if I lose my cell phone?
A: Unfortunately we cannot stop the haunt to look for your phone. We will keeep a look out for it and if it is found you can check at our "Lost & Found". No one wil be allowed back into the attractions to look for their phone.
Q: What are your hours and dates of operation?
A: For our complete operating schedule, including dates and times, please visit the [Calendar or Tickets page] on our website.
Q: Where are you located?
A: You can find us at 7409 Road 32, Madera, CA. Look for the signs… if you dare.
Q: Is parking available?
A: Yes, we offer on-site parking. Please follow the directions of our parking attendants upon arrival.
Q: What should I wear?
A: This is a ranch! The experience involves walking on uneven, natural terrain. For your safety and comfort, we strongly recommend wearing closed-toe shoes like sneakers or boots. Please dress appropriately for the evening's weather.
At The Ranch: Rules & Recommendations
Q: Is Raisin Hell Ranch scary? Is there an age recommendation?
A: We're called Raisin Hell for a reason! Our attractions are designed to be intense, startling, and scary. This experience is not recommended for young children, and parental discretion is strongly advised.
Q: Will the actors touch me?
A: Our monsters will not intentionally touch you. We ask that you show them the same respect and do not touch the actors, props, or scenery.
Q: Can I take photos or videos?
A: To keep the experience a surprise for others and to ensure safety, photography and video recording are not permitted inside the attractions. You are welcome to take photos in designated common areas.
Q: Are there food and drinks available?
A: Yes! We have concessions on-site offering a variety of food, snacks, and beverages to fuel your screams. No outside food or drink is permitted.
Q: Are bags or backpacks allowed?
A: Small purses and clutch bags are permitted but may be subject to a security search. We recommend leaving large backpacks and bags securely locked in your vehicle.
Q: Is smoking or vaping allowed?
A: For the safety and comfort of all guests, smoking and vaping are strictly prohibited except in designated, marked areas.
Contact Information
Q: What is the best way to contact Raisin Hell Ranch?
A: The absolute fastest way to get a response is by sending an email to info@raisinhellranch.com or by sending a text message.
Our phone number is 559.674.9463, but please be aware that you will almost always receive a faster and more detailed response via email or text, especially during our busy season.